We are based in the China and we ship worldwide. You will receive a confirmation email once your order has been placed. All orders are processed within 1-2 business days. You will receive a tracking number once your package has shipped. Please allow 24-48 hours for tracking numbers to update. 

International orders can take anywhere from 5-18 business days based on geographical location.

Based on your country of residence, your parcel may be charged a Customs/VAAT/Duty fee.  We can not predict when these fees will occur and are not responsible for reimbursement or refunds. Certain countries may hold your package at your local post office until these fees are paid. 

If package is returned to FREISIN store for invalid address or failure to pay duty, the customer is responsible for paying shipping to resend. Customers unwilling to repay shipping charges or failure to pay customs, will forfeit their order

We understand how frustrating lost packages can be! For that reason we offer tracking with every shipment. Sometimes a package gets scanned before it’s actually delivered. 

• Give it 24 hours to see if it turns up the next delivery day. 
• Check with your neighbors to see if it was delivered to wrong address. 
• Check with your property management office if applicable 
• Check with your local mail carrier. It may be on hold for pickup. 

We are not responsible for lost, stolen, or damaged packages once it has left our HQ. Customer assumes all responsibility once packaged is marked as delivered. 

If package is returned to FREISIN store for invalid address or failure to pay duty, the customer is responsible for paying shipping to resend. Customers unwilling to repay shipping charges or failure to pay customs, will forfeit their order.

If 30 days have gone by since your purchase.unfortunately we can't offer you a refund or exchange. 

If our item meets all return criteria please contact us to initiate the return process. Please include your order number and which item(s) you would like to return. Returns that do not meet our guidelines will not be accepted under any circumstance. For more info Click here

The FREISIN team will inspect every item for quality before it’s shipped out. If by rare chance you end up with a defected item please contact us with 24 hours of receiving your package so that we can rectify the situation. 

If we accidentally shipped you the wrong item, again, please email us within 24 hours so that we can get the correct order to you as soon as possible.